Delivery Information

DELIVERY IS FREE OF CHARGE TO UK MAINLAND ADRESSES ( EXCLUDING POSTCODES AB, IV, KW, PA & PH )

All products are 'made to order' and are dispatched directly by the manufacturer(s) on Direct Home Delivery ( DHD ).

DHD reduces cost, delivery times, unnecessary handling and CO2 emmsions.

All products are sent flat packed on standard parcel post ( weekday ) services, normally next day ( overnight ) or 2/3 day services. 

Tracking information will be provided by email and / or text message on dispatch.

MANUFACTURING LEAD TIMES ( APPROXIMATE ) ARE AS FOLLOWS...

Mattresses: 1 - 4 working days

Wooden Bed Frames: 7 - 10 working days

Upholstered Bed Bases ( inc Stowaway ) 10 - 15 working days

Bed Linen: 7 working days

1. BED FRAMES ( BASES ), MATTRESSES AND / OR BEDDING PRODUCTS ARE NOT SHIPPED TOGETHER.

2. WORKING DAYS DO NOT INCLUDE SATURDAYS / SUNDAYS & BANK HOLIDAYS

VERY IMPORTANT

Naturally, your purchase should arrive in perfect condition however, on delivery you must inspect all boxes carefully for any transit damage and mark the delivery document clearly "DAMAGED" if there is any. Goods in transit are fully insured, however this insurance is immediately voided if the document is marked anything other than "DAMAGED". Under NO circumstances should the delivery document be marked "UNCHECKED" or anything similar. These instructions are particularly important if someone is receiving the items on your behalf.

VERY VERY IMPORTANT

Customers are reminded that products MUST be unpacked and checked carefully on receipt. ANY FAULTS OR DAMAGE MUST BE REPORTED WITHIN 48 HOURS OF DELIVERY. After this time... REPLACEMENTS MAYBE CHARGEABLE.

MISSED DELIVERIES

Should there be nobody available to sign for the items on the first delivery attempt, the courier will either ...

1. Leave a card ( see CARDED ITEMS ) with a number to call to re-arrange a more convenient delivery. This must be done by the consignee ( customer ), we cannot make these arrangements on your behalf.

2. Leave the items with a neighbour.

3. In some exceptional circumstances, the driver may choose to leave the items safe. Whilst we understand this isn't always ideal, and we would never specifically request an item is left safe, drivers generally have very good local knowledge and customers should be aware incidents arising where items have been left safe are particularly rare.

Please Note: ONLY the consignee ( customer ) can make arrangements for re-delivery in the event of a missed delivery / carded item. We cannot make these arrangements on your behalf.

CARDED ITEMS

If the courier has a left a card to say they have attempted delivery of your items, you have a limited amount of time before the items are returned to the manufacturer. Customers should make contact with the courier within 72 hours. If the items are returned to the manufacturer and a re-delivery is required a minimum charge of £60.00 will be payable.

REJECTING / REFUSING A DELIVERY

Rejecting or refusing to accept delivery will result in the item being returned to the manufacturer. Return transportation can take up to 2 weeks. If a re-delivery is required a minimum charge of £60.00 will be payable. No refunds will be provided under these circumstances.

SPECIAL DELIVERY REQUESTS

Special delivery requests must be made in writing ( email is sufficient ) and are accepted on a best efforts basis only. We cannot guarantee any special delivery request and such requests do not form any part of a contract.

COLLECTING FROM A LOCAL DEPOT

Customers may collect their orders from the couriers local depot. Customers should contact the courier dirfectly to make necessary arrangements. This option is available by appointment only.